• Great question! Many of our clients come to us because their dental offices spend way too much time on patient insurance verifications. On top of that, manual collection of insurance information results in errors! Both offices and patients suffer when errors happen and estimates are wrong. Our clients have seen their offices reduce phone call volumes to insurances by 85%. While we can’t eliminate all calls to insurances, we can eliminate the bulk of them. 

• Yes, orthodontic related data includes lifetime maximum/remaining, age limits and benefit percentages. This will vary by insurance carrier.

• All insurance companies provide differing levels of data via their online connections. We simply take all of the data that is available present it to the office is a way that is usable. Some companies will have more robust data sources that others.

• It’s extremely important to verify eligibility & benefits for EVERY patient (new or existing) prior to their visit to ensure they have insurance coverage. This will reduce denied claims down the road. A common problem is also having claims held up because the subscriber information was incorrect, so doing an eligibility & benefits check prior to submitting the claim will ensure this issue is resolved.

• Yes. We have a separate Dependent Search Section just for this! But remember, when searching for a dependent, the subscriber information is also needed. Insurance companies use the subscriber information as a primary query before searching for the dependent.

• Not Yet! But we are working on it. Currently SymplVerify is just for Verifying patients dental insurance coverage, but we will be adding the ability to submit claims in the future.

No! The best part is that you simply load the # of checks you need in your account and begin your verification checks. Your credits last for 30 days so use what you need for the month and reload if needed!